Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a poker site we cover? This is the place to reach us. We read every message that comes in, even if we can't reply to all of them individually.

What we can help with

Best Poker Sites is an independent research and comparison site for online poker rooms serving US players. We're not a poker operator, we don't process deposits or withdrawals, and we can't access anyone's player account. What we can do is answer questions about how we arrived at our rankings, correct factual errors, and point you toward the right resource if your question sits outside what we cover.

• Review and ranking questions — why a site like Coinpoker or Bovada is ranked where it is, or what our editorial rating actually measures
• Corrections — bonus terms, deposit methods, or licensing details that have changed since we last checked
• Content feedback — anything on the site that reads unclear, out of date, or inaccurate
• General enquiries — about the site, our methodology, or our affiliate relationships

What we can't help with

Because we don't operate any poker room ourselves, we're not able to assist with account logins, deposits, withdrawals, verification (KYC) issues, or bonus crediting on any of the sites listed on this page. Those matters have to go through the poker room's own customer support team directly — they're the only ones with access to your account. If you're stuck on a withdrawal or a bonus that hasn't cleared, contacting the operator's live chat or support desk will get you a faster answer than we can.

How we stay independent

Best Poker Sites may earn a commission when a reader signs up with a poker site through a link on this site. That relationship never decides our rankings — operators can't pay for a better position, a higher rating, or a more flattering review. Positions on this page reflect our own research into traffic, game variety, bonus terms, payment options, and mobile experience, not advertising spend. If you'd like more detail on how that research is done, our About Us page covers our background and approach in full.

Before you contact us about a bonus

Every welcome offer listed on this site — whether it's Bovada's 100% match up to $500, Americas Card Room's deposit bonus up to $2,000, or any of the others — comes with playthrough requirements, time limits, and eligibility conditions attached. These terms sit with the poker room itself, not with us, and they can change without notice. Always check the current terms on the operator's own site before you deposit, and if a bonus hasn't credited as expected, the operator's support team is the right first stop, not us.

Age, eligibility and responsible gambling

Online poker for real money is restricted to adults who meet the minimum legal age in their state — 21 in most regulated states, though a small number set the threshold at 18. Availability also depends on which state you're in, since there's no single federal framework for online poker in the US; each state regulates it separately. If you're unsure whether real money poker is legally available where you live, check with the operator directly before signing up.

If gambling has stopped being something you can control, or you're concerned about your own play or someone else's, help is available around the clock through the National Problem Gambling Helpline at 1-800-GAMBLER. Our Responsible Gambling page has more detail on warning signs, self-exclusion options, and state-specific support resources.

A quicker route to an answer

Many of the questions we receive are already answered somewhere on the site. If you're weighing up rakeback structures, deposit methods, or which room has the softer games, our comparison pages and individual site reviews usually get you there faster than waiting on a reply. And if what you're really looking for is our full terms around content use and liability, that's covered on our Terms and Conditions page.

Otherwise, send us a message with as much detail as you can — which site, which page, and what you noticed — and we'll take a look.